eBay Radio

Colin answers your questions about Disputes and Feedback

eBay Radio Contributing Editor Colin Rule

Colin Rule, eBay contributing editor for Dispute Resolutions and "Mister Manners and Etiquette" with Candice Malmstrom, Representative Freedom Voice Systems

Colin Rule, Dispute Resolution Specialist eBay

Colin Rule, Dispute Resolution Specialist eBay Trust and Safety

Colin Rule, Dispute Resolution Specialist provides words of wisdom on avoiding major diputes

Colin Rule, Dispute Resolution Specialist wraps up his Dispute Resolution Plan

Colin Rule (Mr. Manners and Ettiquete), eBay Radio contributing editor and eBay’s own dispute resolution specialist

Colin Rule, eBay's Dispute Resolution Specialist and eBay Radio's "Mr. Manners and Etiquette," covers Unpaid Item process and how to cancel a transaction by mutual agreement.

Is there a simple way to check out the new eBay Store Fees? Sold 3 items billed together, now there is a dispute. What do I do?

I received a bogus money order from a buyer and the buyer is ignoring me- What do I do?

Gail Goodman, CEO of Constant Contact, discusses email etiquette: the dos and don'ts of sending email.
http://www.EmailMarketingMadeSimple.com

I got email from a buyer nitpicking everything- What do I do? Paypal shipping question about P.O. Boxes. Trivia question.

Trivia question is answered correctly. A buyer cancelled a credit card. Action question about a set of DVDs to teach eBay selling.

I listed an item more than once by mistake. I'm being harrassed by another eBay member.

Griff critiques a listing. Prospective buyers are asking me too many questions- What do I do?

Is it permissable to answer a bidder on thier own email rather than eBay? I listed a car; a man paid the deposit then wanted his non-refundable deposit back- What do I do? Can eBay add feedback for buyers?

A buyer wants me to end the auction and sell to him now. Will eBay allow us to put "outside packing fees" on our listings?

New eBay Store- having a problem with the default icon. How can I stop final fee? I'm a new seller and I got my first "neutral" feedback- but there was no problem so what do I do to remove it?

What is my responsibility as a seller when I receive a notice that the package was “undeliverable”?

People are calculating DVD’s for shipping and then adding money to it – do I report it? Do you have ideas on how to get people to come back to my store because I always re-stock.

A competitor on eBay “reported me” for illegally using pictures…and it’s the other way around…he uses mine! What do I do?

I got reported by someone on eBay for having a “school” in my house. The city officials came to my house to check up on me for zoning. eBetsy Comments on character issue when someone purposely “reports” someone.

Colin Rule, Director of eBay's Online Dispute Resolution, gives you tips on handling returns.

Uncle Joe asks questions about DSR’s. There seems to be a disconnect between eBay and the DSR’s in the eBay community. Can we get some clarification?

We are powersellers with only 6 negatives (all of which are not justified) I don’t think we should get dinged because a customers refused a shipment in a nasty way. We paid the extra shipping and re-shipped it. She could leave a nasty feedback because she knows that there is nothing we can do about it. Is this fair?

We hear a lot about changes but not too many about buyers such as shipping and handling. Exaggerated S&H is happening in a fraudulent means to hurt eBay. What can be done about this?

The new fee structure was a shock. The part about the final fee (the 8.75%) It’s going to cost more to sell an item than before, but it will cost less up front. Isn’t this going to hurt the smaller sellers?