eBay Radio

Helping a buyer encourage seller feedback, dealing with paypal payment and shipping confusion

Griff takes your calls about: How to "do" eBay Live right, Getting to the bottom of Feedback and Fraud

George Limer, VP / General Manager Half.com

Colin Rule, eBay Radio Contributing Editor and Dispute Resolution Specialist, and our own “Mr. Manners and Etiquette” returns to address the perennial favorite, "Who should leave feedback first … the buyer or seller?"

A Customer left me negative feedback- How long will it take me to get back to 100%? Another caller hits 5000 on feedback this week!

Rob Chestnut, Senior Vice-President of eBay' Trust and Safety Department, tells us about FeedBack 2.0, the system that allows buyers and sellers to rate their trading partners.

Caller asks question about new feedback 2.0. I'm moving, how can I preserve my eBay business?

Rob Chestnut, Senior Vice-President of eBay Trust and Safety Department, tells us about FeedBack 2.0, the system that allows buyers and sellers to rate their trading partners.

My wife is handicapped – will the Boston convention center accommodate us? I have been suspended from eBay with 100% positive feedback? Why did this happen? Trivia question answered.

Jordan Colletta with UPS discusses how UPS is going to offer some savings for eBay/PayPal users. A caller asks: If I start a new account on eBay, will my feedback come with me?

Uncle Joe asks questions about DSR’s. There seems to be a disconnect between eBay and the DSR’s in the eBay community. Can we get some clarification?

We are powersellers with only 6 negatives (all of which are not justified) I don’t think we should get dinged because a customers refused a shipment in a nasty way. We paid the extra shipping and re-shipped it. She could leave a nasty feedback because she knows that there is nothing we can do about it. Is this fair?

We hear a lot about changes but not too many about buyers such as shipping and handling. Exaggerated S&H is happening in a fraudulent means to hurt eBay. What can be done about this?

The new fee structure was a shock. The part about the final fee (the 8.75%) It’s going to cost more to sell an item than before, but it will cost less up front. Isn’t this going to hurt the smaller sellers?

If we are no longer able to leave buyers feedback…then what do we do when buyers default? What is going to prevent these buyers from defaulting all the time if there is no way to punish them?

I love the changes. As a buyer, I’m tired of seeing my purchases held hostage.

Regarding eBay Stores: Are there any fee changes or search changes or sponsored ads changes for eBay stores?

If sellers are only allowed to leave positive feedback…can we at least leave comments?

Is anything going to be done about the 15 identical listings issue.