PayPal Radio

Colin Rule, PayPal Dispute Resolution Specialist and PayPal Radio Contributing Editor with tips on preventing disputes between buyers and sellers.

Colin Rule, PayPal Dispute Resolution Specialist and PayPal Radio Contributing Editor wraps up dispute prevention tips and provides 5 ways to resolve disputes amicably.

What's new for PayPal's Dispute Resolutions Center? Hear it here first from Colin Rule, along with what Colin will be up to at next week's eBay Live! event in Boston.

PayPal's Merchant Risk Operations team can help you manage customer satisfaction and reduce or eliminate disputes. Learn how they can work for you.

Contributing Editor for Dispute Resolution Colin Rule discusses Fake Not as Described Claims. How you protect yourself before one occurs and what do if it happens to you.

Contributing Editor Colin Rule stops by to discuss new dispute resolution functionality on PayPal, as well as the difference between eBay disputes and PayPal disputes.

Contributing Editor Colin chats about the biggest changes in Dispute Resolution in 2007 and what you should be seeking out on the PayPal website if you're not using it already.
http://www.thepaypalblog.com

Colin continues with advice on what makes a good return policy, what he's up to on the PayPal blog and the biggest trend he sees coming up in 2008.

Cheryl, from PayPal's Merchant Operations Risk team, with some helpful tips about managing the types of customer concerns and chargebacks that might arise from holiday sales and researching your customers for new opportunities.

Sometimes we need to consult with doctors, lawyers or mechanics, so why not with resolving tricky customer disputes? Colin talks about the options that are available, how you find them, what they do, and how you keep PayPal in the know when you're working to resolve a dispute with a little help.
http://www.thepaypalblog.com

It's not that we don't value PayPal Radio Resolution Contributing Editor Colin Rule, but when he offered to bring along a 20-Year Veteran of dispute resolution, we weren't going to say no! Jo DeMars, President of DeMars & Associates and spin-off Net Neutrals.com shares insight on what buyers really want when asking for a problem to be solved. She also provides some words of encouragement to small businesses who might feel like they're encountering a once-in-a-lifetime situation with a buyer.
http://www.netneutrals.com

That Rule is PayPal's Director of Online Dispute Resolution, Colin Rule of course. Colin shares what's up with the new look of the PayPal Resolution Center. He also mentions what he learned from customers at eBay Live and what his newly expanded team plans to do with that information. Lots of exciting changes are underway, and you can say you heard about them first here.