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03 Becoming a Leader for Peace - Craig W. Ross
Jerks in the office are a huge problem. Dysfunctional office behaviors cost billions of dollars each year in lost productivity, not to mention lawsuits and claims. The real secret to dealing with the elephant in the office is to not fix people. Instead, develop some self-awareness. Am I focused on that jerk? If so, why? Can I put my focus in a more productive place? Teaching people how to do that is a critical part of leadership. Trying to fix people or setting down behavioral rules are simply not effective. Thus, leaders have to be thinking about working with the minds in the office to deal with the elephants.
The Peacemaker’s Bookshelf looked at the book Mediating Dangerously by Kenneth Cloke.