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John McDonald, Senior Director, US Trust & Safety talks about the next steps for selling on eBay in the coming months and beyond.
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Matt Halprin, VP of eBay Trust and Safety, joins us to discuss the recently announced upcoming enhancements and additions to seller protection features such as Unpaid Item and seller reporting of prohibited activity by buyers.
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John McDonald speaks to Griff about the new eBay policies initiated today.
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Griff discusses new eBay policy changes with Amjad Hanif, Director of Trust and Safety and Product Development expert.
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Colin Rule, Director of Online Dispute Resolution with eBay and PayPal, joins Jeff Kakes to discuss the best ways to handle chare-backs.
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Colin Rule, eBay's Director of Online Dispute Resolutions, tells things to do to minimize transaction problems, such as having a terms and conditions section on your listing.
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Matt Halprin, the Vice President of eBay Trust and Safety tells us how to avoid phishing scams and gives us the latest in what's going on in eBay Trust and Safety.
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Matt Halprin, Vice President of eBay Trust and Safety is here to tell us about the new expectations for minimum seller standards.
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What to do when someone steals my listing verbiage?
Answered trivia question correctly!
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What is my responsibility as a seller when I receive a notice that the package was “undeliverable”?
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People are calculating DVD’s for shipping and then adding money to it – do I report it?
Do you have ideas on how to get people to come back to my store because I always re-stock.
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Advice for going to eBay Live first time.
I sell designer handbags – they are authentic – I shipped a Coach bag to someone – and they reversed the payment on me. I tracked them down using reverse lookup…they claim they didn’t get the package. What do I do now?
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Rob Chestnut, Senior Vice-President of eBay Trust and Safety Department, tells us about FeedBack 2.0, the system that allows buyers and sellers to rate their trading partners.
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The new eBay to Go feature is interesting…how can I use it on eBay?
New user to eBay – I turned over a scam to eBay authorities…Is there anyone that can help me get my money back?
My user ID seems to be in violation of eBay’s policy because it has a dot com. Can I use a user ID that is similar?
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Thanking Griff for giving “Worldwide Brands” as a product source – sells marine gear for boats.
Sell coin operated games – frustrated with error message from eBay saying “this buyer is no longer registered.” Why is this happening?
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(Continued from last segment) – A screen came up that said “verify that you are a PayPal user.” Have you heard of that before?
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Rob Chestnut, VP, Trust and Safety, joins us to discuss safeguarding Member ID's.
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12 |
A caller wants to know about the counterfeit items process used by eBay for Bride of Chucky Dolls.
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Colin Rule, eBay's Director of Online Dispute Resolution, joins us to discuss how eBay works with third party resolution partners to resolve disputes.
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5 |
Rob Chestnut, VP, Trust and Safety discusses protecting user ID's for bidders and the updated Buyer Protection Program.
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8 |
I ordered something on eBay, haven't received the item and now the tracking # has expired. Kids are bidding on my vehicle and raising the bid- can I block them?
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Can eBay separate UK and other countries from USA? I can't access my account- Help!
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Drop shipping info. Selling form question. Fruadulent emails.
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Is it permissable to answer a bidder on thier own email rather than eBay? I listed a car; a man paid the deposit then wanted his non-refundable deposit back- What do I do? Can eBay add feedback for buyers?
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Jenn O'Neil, of the National Center for Missing and Exploited Children and Marketing Coordinator of NetSmartz Workshop, with tips for keeping your children "cyber safe!"
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11 |
Question about a compromised password. Security issue.
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I listed an item more than once by mistake. I'm being harrassed by another eBay member.
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5 |
Christine Hipwell, eBay's Trust and Safety Communications Manager, fills us in on the new tutorials.
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Help "Bobal" go to Boston for eBay Live. Possible laptop scam.
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Will eBay ever consider a postage rate for one pound? Had a house for sale on eBay and think there has been some fraudulent bidders.
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2 |
Rob Chesnut, Sr. VP of eBay Trust & Safety, with recent news and developments on the safe trading front.
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7 |
Caller has issues with unpaid item emails. Caller has question regarding Custom Branding eBay Store.
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Had money taken out of PayPal account by mistake- What can I do? Has eBay considered using a system for keeping email private?
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How can I tell if a seller is going to be honest? Trivia question is asked.
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Need help using a shipping calculator for International shipping. What is a TKO- Is it a legitimate term used by Trust and Safety?
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2 |
Rob Chesnut, Sr. VP of eBay Trust & Safety, with recent news and developments on the safe trading front.
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I received a bogus money order from a buyer and the buyer is ignoring me- What do I do?
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eBay Radio Trivia question is answered. A good idea for catching scammers.
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I sold a motorcycle and the buyer paid for it through PayPal but hasn't picked it up yet- How long do we keep the item? Sellers are copying Real Estate courses and re-selling them- Why is eBay allowing this? How do I update keywords on my eBay store?
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Rob Chestnut, eBay's VP of Trust and Safety
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Rob Chestnut, VP, Trust and Safety addresses current Trust and Safety Issues and what his team will be doing in the coming months. Also Griff picks the winner of RedRoller.com's Scooter Contest
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11 |
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John Kothanek, Manager, Investigations talks about how the Fraud Investigation Team also known at FIT, uses sophisticated tools and techniques while working with law enforcement agencies around the world to bring the bad guys to justice.
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Colin Rule talks about eBay Live! 2005 and the new trust and safety initiatives, feedback and more
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Changes coming to leave feedback and other trust and safety issues
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It's all about Feedback. Ground breaking news about New Users leaving negative and more!
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Rob Chesnut VP Trust and Safety, Ebay
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Rob Chesnut VP Trust and Safety, Ebay
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eBay Radio 
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