PayPal Radio

The 100th episode special continues with more tips to get the most out of your PayPal account.

Still more tips and a batch of helpful URLs. With the realization that there's not time to get through all 100 tips, keep an eye on the Online Merchant Network site for how you can get in on the full list!
https://www.onlinemerchantnetwork.com

Colin, PayPal's Director of Dispute Resolution, has been traveling internationally for PayPal. He shares some great advice for understanding how different cultures regard disputes and what you can do as a merchant to understand your customers no matter where the payment comes from.

Mary's an account manager at PayPal who has been working with different teams within the company as well as merchants to gather advice for sellers. Mary discusses refunds, shipping, returns and more.

Colin Rule, PayPal's Director of Dispute Resolution, joins late in the segment to talk about how the customer service landscape has changed over the holiday season and into 2009. First up is a list of key resources found a bit deeper in the PayPal site that could help your business today.

Colin goes through the basics of what a buyer and seller see during the dispute process, and also mentions some current and upcoming enhancements for PayPal customers.

That Rule is PayPal's Director of Online Dispute Resolution, Colin Rule of course. Colin shares what's up with the new look of the PayPal Resolution Center. He also mentions what he learned from customers at eBay Live and what his newly expanded team plans to do with that information. Lots of exciting changes are underway, and you can say you heard about them first here.

It's not that we don't value PayPal Radio Resolution Contributing Editor Colin Rule, but when he offered to bring along a 20-Year Veteran of dispute resolution, we weren't going to say no! Jo DeMars, President of DeMars & Associates and spin-off Net Neutrals.com shares insight on what buyers really want when asking for a problem to be solved. She also provides some words of encouragement to small businesses who might feel like they're encountering a once-in-a-lifetime situation with a buyer.
http://www.netneutrals.com

Sometimes we need to consult with doctors, lawyers or mechanics, so why not with resolving tricky customer disputes? Colin talks about the options that are available, how you find them, what they do, and how you keep PayPal in the know when you're working to resolve a dispute with a little help.
http://www.thepaypalblog.com

Cheryl, from PayPal's Merchant Operations Risk team, with some helpful tips about managing the types of customer concerns and chargebacks that might arise from holiday sales and researching your customers for new opportunities.

Contributing Editor Colin chats about the biggest changes in Dispute Resolution in 2007 and what you should be seeking out on the PayPal website if you're not using it already.
http://www.thepaypalblog.com

Colin continues with advice on what makes a good return policy, what he's up to on the PayPal blog and the biggest trend he sees coming up in 2008.

Contributing Editor Colin Rule stops by to discuss new dispute resolution functionality on PayPal, as well as the difference between eBay disputes and PayPal disputes.

Contributing Editor for Dispute Resolution Colin Rule discusses Fake Not as Described Claims. How you protect yourself before one occurs and what do if it happens to you.

PayPal's Merchant Risk Operations team can help you manage customer satisfaction and reduce or eliminate disputes. Learn how they can work for you.

What's new for PayPal's Dispute Resolutions Center? Hear it here first from Colin Rule, along with what Colin will be up to at next week's eBay Live! event in Boston.

Colin Rule, PayPal Dispute Resolution Specialist and PayPal Radio Contributing Editor with tips on preventing disputes between buyers and sellers.

Colin Rule, PayPal Dispute Resolution Specialist and PayPal Radio Contributing Editor wraps up dispute prevention tips and provides 5 ways to resolve disputes amicably.