PayPal Radio

Griff, eBay's Dean of Education and host of eBay Radio, stops by to share his thoughts about PayPal's first decade, whether he was using PayPal before eBay acquired the company and how PayPal changed the way that eBay educated its customers.
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Colin, Director of Risk Product Management for PayPal, joins us for two segments. In the first, we talk about how PayPal has evolved dispute resolution in its first decade and how his role has changed.

Colin discusses some tips for how customers needs are changing and how that might warrant some new considerations for businesses. Is the economy impacting the types or tone of disputes? Should certain customers be handled differently in dispute cases? And what enhancements are coming up for PayPal next year in dispute resolution? Colin shares his answers here.

A Veterans Day salute, a call about micropayments and an email about PayPal and disputes. Also, another airline will let you pay by PayPal and the scoop on the special November 25th episode of PayPal Radio.