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- 3/05/2008
Format
No.
Title
1
01 Defining Core Customer Metric
01 Defining Core Customer Metric
Randy Brandt, Ph.D., Vice President, Customer Experience & Loyalty, Maritz Research
audio
mp3
2
02 Knowing What's Best to Measure
02 Knowing What's Best to Measure
Randy Brandt, Ph.D., Vice President, Customer Experience & Loyalty, Maritz Research
audio
mp3
3
03 Implementing a Core Customer Metric
03 Implementing a Core Customer Metric
Randy Brandt, Ph.D., Vice President, Customer Experience & Loyalty, Maritz Research
audio
mp3
4
04 The Future of Core Customer Metrics
04 The Future of Core Customer Metrics
Randy Brandt, Ph.D., Vice President, Customer Experience & Loyalty, Maritz Research
audio
mp3
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