Customers Rock! Radio

Becky and C.B Whittemore, Chief Simplification Officer, Simple Marketing Now, discuss women's expectations of the retail shopping experience, why it is important to consider the customer experience, as well as experience considerations in retail and online.
http://simplemarketingnow.com/

Becky and C.B Whittemore talk about how even “forgotten spaces” such as bathrooms impact a customer’s perception of our company. Brands mentioned include ABC Carpet (in New York)
http://simplemarketingnow.com/

Becky and C.B Whittemore talk about social media and the customer experience, the importance of listening to chatter via social media, and how it relates to traditional marketing tools. Brands mentioned include Fiskars and Zappos.
http://simplemarketingnow.com/

Becky wraps up the program with the Tips segment of the show. This week, Becky discusses tips for incorporating customer service with social media, along with a few examples of companies doing it well. Brands mentioned include Comcast, Zappos, and BestBuy.
http://simplemarketingnow.com/